Refund policy

Returns & Refunds

We want you to feel confident shopping with ItemLeap. If there is a problem with your purchase, please contact us so we can help.

Faulty, damaged or incorrect products

Please contact us as soon as possible if a product:

• Arrives damaged  
• Is faulty or unsafe  
• Is significantly different from its description  
• Is not the product you ordered  

Include your order number, a description of the issue and clear photographs or video where appropriate.

Depending on the circumstances, the available solution may include a repair, replacement or refund.

Please do not dispose of or return the product until we have provided return instructions.

Change-of-mind returns

We accept eligible change-of-mind returns requested within 30 days of delivery.

To qualify, the product must be:

• Unused and in resalable condition  
• Returned with its original packaging, accessories and manuals  
• Accompanied by proof of purchase  
• Not listed as a non-returnable product  

Customers are responsible for change-of-mind return shipping costs. Original delivery charges are not refundable for change-of-mind returns.

We recommend using a tracked delivery service. ItemLeap is not responsible for change-of-mind returns lost during return transit.

Non-returnable products

Change-of-mind returns may not be accepted for:

• Personalised or custom-made products  
• Gift cards  
• Clearance or final-sale products clearly marked as non-returnable  
• Products that cannot be resold for health or hygiene reasons after opening  
• Products damaged through misuse, neglect or improper handling  

How to request a return

Before sending anything back, contact us through our Contact Us page.

Please provide:

• Your full name  
• Your order number  
• The email address used for the order  
• The reason for the return  
• Photographs or video if the product is damaged, faulty or incorrect  

If your return is approved, we will provide return instructions and the appropriate return address. Returns sent without prior approval may be delayed or unable to be processed.

Refunds

We will inspect your return after it is received and notify you of the outcome.

Approved refunds will be issued to the original payment method. Please allow several business days for your bank or payment provider to process the refund after it has been issued.

Any deductions relating to a change-of-mind return will be explained before the refund is processed.

Exchanges

If you would like a different product, please contact us before returning your original purchase. Exchanges are subject to product availability.

Order cancellations

Contact us immediately if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or been dispatched.

If the order has already been dispatched, it may need to be handled as a return under this policy.

Questions?

For return or refund assistance, please visit our Contact Us page and include your order number.