Shipping policy

Shipping Information

Thank you for shopping with ItemLeap. The information below explains how we process and deliver orders.

Order processing

Orders are generally processed within [1–3 business days], excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

Estimated delivery times

Estimated delivery after dispatch:

• Metro areas: [3–7 business days]
• Regional and remote areas: [5–12 business days]

These timeframes are estimates and are not guaranteed. Delivery may take longer during sales, public holidays, severe weather or carrier delays.

Shipping costs

Shipping costs are displayed at checkout before payment. The amount may vary depending on the products ordered, delivery location, parcel size and available delivery service.

Tracking your order

When tracking is available, you will receive a tracking link by email after dispatch. Please allow up to 48 hours for the carrier’s tracking information to update.

Multiple packages

Some orders may arrive in separate packages or on different days. If this happens, you may receive more than one tracking number. You will not be charged additional shipping fees unless these were clearly displayed at checkout.

Delivery addresses

Please check your delivery address carefully before placing an order. If you notice an error, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or been dispatched. Additional delivery charges may apply if an order must be redirected or reshipped because an incorrect address was provided.

Delivery delays

Occasionally, circumstances outside our control may delay delivery. These can include carrier disruptions, severe weather, public holidays and unusually high order volumes.

If your order has not arrived within the estimated timeframe, check the tracking information first. If you still need assistance, contact us with your order number.

Lost or damaged deliveries

If your parcel appears to be lost or arrives damaged, contact us promptly. Please include your order number, a description of the issue and clear photographs of any damaged packaging or products.